If you’re a business with an ongoing need for logistics and transportation services, navigating the third-party logistics (3PL) landscape can be daunting. To help make things clearer, we’ve compiled this blog post to explain exactly what factors should guide your decision about switching 3PL provider, enabling you to get the best possible value out of your investment in shipping services.
Is switching 3PL provider on your mind?
For any business, changing your 3PL provider can be a big decision.
That’s why it’s important to seriously consider your options and do the research first. Analysing and comparing each 3PL to ensure it meets all the requirements of your business is a must to make an informed decision that will ultimately benefit your bottom line.
When to consider switching 3PL provider
If your 3PL isn’t meeting your needs and expectations, or if you suspect you can find better options out there, it may be time to consider making a switch.
If your business is experiencing any of the following, it may be time to switch.
Customer satisfaction is suffering
If customers are unsatisfied with their orders, delivery times, or quality of service, it may be time for a change. It’s important to recognise that customer dissatisfaction can lead to lost business, reputational damage and decreased revenues over time.
You’re not getting your money’s worth
Cost savings should always be taken into consideration when selecting a 3PL provider, but it’s also important to consider whether you’re getting the value you need.
Their technology is too basic or archaic
With the proliferation of advanced shipping technology, it pays to collaborate with a 3PL that stays ahead of industry trends and knows how to use those technologies efficiently. If you find that your current 3PL isn’t investing in the latest tools to optimise order management and delivery tracking, then the time to switch was yesterday.
You need better support
A good 3PL should provide ongoing support throughout their services – from onboarding new customers to troubleshooting any potential issues. If you can’t quite shake the feeling that your current provider isn’t covering all your bases – find another one who will.
You’ve outgrown your 3PL provider
As your business soars to new heights, its shipping and logistics needs must be met with equal ambition. To ensure you’re getting the best possible service without hindering your growth trajectory, choose a 3PL that can grow alongside you as you enter into fresh markets or acquire more consumers.
They’re messing up your orders
Mistakes happen, we are all human after all. But if your customer’s orders are being consistently lost or damaged by your current 3PL provider, then it’s time to say goodbye. Gain control over the delivery process by investing in a reliable provider. This will allow you to ensure precise orders arrive promptly, pleasing customers and boosting satisfaction levels along the way.
ParcelPlanet is the answer when switching 3PL provider
It’s not a decision to be taken lightly, but when it comes to choosing the best 3PL provider for your business, you need to consider the key factors we’ve discussed and make the switch.
Furthermore, if you’re searching for a new and dependable third-party logistics provider, ParcelPlanet is the ideal solution.
We offer flexible and custom 3PL services that enable you to easily adjust your delivery requirements according to changing business needs. Our sought-after process guarantees speed, precision, and security of each shipment – minimising potential issues along the way and allowing you to grow your customer base and your revenue.
If you’d like to take control of your third-party logistics and get back to growing your business, get in touch with our experienced team today.
Don’t forget to also check out our blog and resources for more 3PL and eCommerce-related trends and developments.