Privacy Notice

Last Updated: July 2026

Our Commitment to Protecting Your Data

At ParcelPlanet, we respect your privacy and are committed to protecting your personal information.

This Privacy Notice explains what information we collect, how we use it, who we share it with, and the choices you have regarding your personal data. Whether you’re visiting our website, requesting a quote, speaking with our team, or using our services, we want you to understand how your information is handled.

Who We Are

ParcelPlanet is the trading name of D.M.G. Ventures Ltd, a fulfilment and logistics provider based in Ireland.

If you have any questions about this Privacy Notice or how we use your information, please contact us:

Email: customerservice@parcelplanet.com

What Information We Collect

The information we collect depends on how you interact with us.

This may include:

• Your name and contact details
• Your company name
• Information you provide when requesting a quote or contacting us
• Records of emails, phone calls, and other communications
• Website usage information such as IP address, browser type, and pages visited
• Information you share during interactions with our customer support team or AI assistant

Information We Process on Behalf of Our Clients

As a fulfilment provider, we may handle delivery information such as customer names and addresses on behalf of our clients.

In these situations, we act on our clients’ instructions and process data on their behalf. The client you purchased from remains responsible for explaining how your information is used.

How We Use Your Information

We only use personal data when we have a valid reason to do so.

To Respond to Enquiries

When you contact us, we use your information to answer your questions, provide quotes, and support your enquiry.

To Deliver Our Services

If you become a client, we use your contact, billing, and contractual information to provide fulfilment and logistics services and manage our relationship with your business.

To Meet Legal Obligations

We are required to keep certain records for tax, accounting, and regulatory purposes.

Marketing Communications

We may occasionally send information about our services, industry updates, or other content that may be relevant to your business.

We do this:

• When you have requested marketing communications from us.
• When we believe our services may be relevant to your role or organisation and we have a legitimate business reason to contact you.

We are careful to balance our business interests with your privacy rights and only send communications that we believe are relevant and appropriate.

You can unsubscribe or opt out at any time using the link in our emails or by contacting us directly.

Website Analytics and Cookies

We use cookies and analytics tools to understand how visitors use our website and to improve your experience.

For more information, please see our Cookie Policy.

Our Use of AI

ParcelPlanet uses AI-powered tools to help our team work more efficiently and to support customer service.

When you interact with our AI assistant, we may process information you include in your message, such as contact details, order references, and the details of your query.

In some cases, AI-generated responses are reviewed by a member of our team before being sent. For certain routine enquiries, such as order status updates, responses may be sent automatically when strict confidence and accuracy thresholds are met.

You can request to speak with a human member of our team at any time.

Who We Share Information With

We only share personal information when necessary to operate our business and deliver our services.

This may include:

• Technology and software providers
• Customer service and AI service providers
• Logistics and delivery partners
• Professional advisers such as accountants and solicitors
• Government bodies and regulators where required by law

We never sell your personal information.

International Transfers

Some of our technology providers operate outside the European Economic Area (EEA).

Where this happens, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

How We Keep Your Information Safe

We use a range of technical and organisational security measures to protect personal data, including:

• Encryption
• Access controls
• Security monitoring
• Staff training
• Agreements with trusted service providers

While no online system can be guaranteed to be completely secure, we take reasonable steps to protect your information.

Your Rights

Depending on your circumstances, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict how your data is used
• Receive a copy of your data
• Object to certain types of processing
• Withdraw consent where consent has been provided
• Request human review of certain automated decisions

To exercise any of these rights, please contact us and we’ll be happy to help.

Making a Complaint

If you believe we have not handled your personal information appropriately, you have the right to contact the Irish Data Protection Commission (DPC) or, if applicable, the UK Information Commissioner’s Office (ICO).

We would, however, appreciate the opportunity to address your concerns first, so please contact us and we’ll do our best to resolve the issue.

Updates to This Notice

We may update this Privacy Notice from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page together with the latest revision date.

Related Policies and Additional Information

For transparency, we make available a range of policies and compliance documents relating to our business operations and data protection practices.

You can download our full Privacy Policy and supporting documentation here:

Download Our Full Privacy Policy (PDF)

You can also view our other policies, notices, and compliance documents here:

View All Policies and Compliance Documents