Client Success Manager
Client success managers dedicated to helping you grow your business
At ParcelPlanet, we’re here to help you to succeed in achieving your business goals. We assign each of our clients a dedicated Client Success Manager to do just that.
They will be responsive to your needs and requests, giving you one point of contact and assisting you with everyday operations and longer term goal planning, to help you LEAN and to scale more efficiently.
⇒ A dedicated Client Success Manager for every client
⇒ Available to you every day
⇒ Ensuring that your brand and ParcelPlanet are a successful team
⇒ Quarterly review process
⇒ Keeping you LEAN
⇒ Regular feedback on performance
⇒ Excellent customer service
Proactive support can have a lasting impact on your business
Our Client Success Managers are dedicated to delivering premium support for you and your business growth.
Service above and beyond what you expect
As the name suggests, our Client Success Managers goal is to ensure the partnership between you and ParcelPlanet is a resounding success and that your business is supported every step of the way.
They ensure that both you and your customers receive the service you need and they go above and beyond your expectations.
Constant reporting that you can trust
Your Client Success Manager is responsible for taking you through your quarterly review which is has 2 primary focuses, keeping LEAN and building for growth.
Keeping you LEAN within ParcelPlanet ensures you get the best value from your outsourced fulfilment, always, and building for growth ensures you can scale efficiently and effectively.
Our role as your partner is to help you grow your business and your brand
Empowering growth is fundamental principle at ParcelPlanet. During your initial consultation we help you to outline your goals for growth, along with how you expect them to be achieved.
We measure that growth with you at every review, and help to identify areas in which we can support you.
Proactive and professional support
We take a pro-active approach as your partner in business, and believe we have a vital role to play in achieving your goals for growth and success.
We’ll aim to get regular feedback on our performance from you throughout the process, and identify areas we can improve on to better support you and your brand.
Please complete the contact form below and one of our Planeteers will get back to you as soon as possible.
Put your brand in hands you trust.
We have been where you are, and with over 10 years of experience we understand your fulfilment challenges.
We deliver an end-to-end order fulfilment solution for ecommerce and product-focused businesses, enabling you to grow both locally and internationally.
We pride ourselves on our level of service, partnering with our clients to provide tailored fulfilment solutions that allow you to focus on your brand and deliver an excellent customer service.
Our team and technology will seamlessly integrate into your business, building relationships with you and your customers and provide you with an effective, end-to-end order fulfilment solution, tailored to your business needs.
Ultimately, we are here to be your fulfilment partner, enabling you to be even more successful, faster!