At ParcelPlanet, we pride ourselves and building longstanding relationships with our clients and their customers by providing superior levels of customer service.
Our team are here to support both you and your customers with all of your enquiries from products, pricing, stock levels, and due dates, to back orders, delivery times, returns, and collections.
Technical queries and product usage queries will also be seamlessly forwarded to you so that you can be sure that your customers receive correct product information.
⇒ 2020 and 2018 winner of the Partner of the Year Award
⇒ Highly experienced customer care team
⇒ SLA provided to all clients
⇒ Dedicated account manager per client
⇒ Pre-sale enquiries: product information, pricing, stock levels
⇒ Order enquiries: due dates, backorders and delivery times
⇒ After-sale care: including returns, collections and more
We build longstanding relationships with our clients and their customers that are based on trust on customer care.
Our team go that extra mile to make sure that your orders are picked, packed, dispatched and delivered with speed and accuracy so that your customer has the best experience possible.
We aim for 100% order accuracy but on the rare occasion that something goes awry, we keep your customer and you informed at every stage of the resolution process to ensure it results in a satisfied and retained customer.
When issues arise, we know that it’s how they are handled that really counts. With our experience, great people and resolution process, we are confident that every issue will be resolved smoothly and with transparency, resulting in a positive experience for you and your customer.
Have you checked our FAQs page? Find out about same day delivery, own-brand boxes, and custom requests on our Frequently Asked Questions page here.
enquiries@parcelplanet.com
Unit 44 Robinhood Industrial Estate
Robinhood Road
Dublin 22
D22 W5T1
Republic of Ireland
Units 2F-2G,
Mucklow Park, Battery Way,
Birmingham, West Midlands
B11 3RE
United Kingdom
