Customer Service Excellence

Delivering superior customer care, to you and your customers

At ParcelPlanet, we pride ourselves and building longstanding relationships with our clients and their customers by providing superior levels of customer service.

Our team are here to support both you and your customers with all of your enquiries from products, pricing, stock levels, and due dates, to back orders, delivery times, returns, and collections.

Technical queries and product usage queries will also be seamlessly forwarded to you so that you can be sure that your customers receive correct product information.

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2020 and 2018 winner of the Partner of the Year Award

Highly experienced customer care team

SLA provided to all clients

Dedicated account manager per client

Pre-sale enquiries: product information, pricing, stock levels

Order enquiries: due dates, backorders and delivery times

After-sale care: including returns, collections and more

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Our customer care sets ParcelPlanet apart from all other competitors

We build longstanding relationships with our clients and their customers that are based on trust on customer care.

We go that extra mile

Our team go that extra mile to make sure that your orders are picked, packed, dispatched and delivered with speed and accuracy so that your customer has the best experience possible.

We keep you and your customer informed

We aim for 100% order accuracy but on the rare occasion that something goes awry, we keep your customer and you informed at every stage of the resolution process to ensure it results in a satisfied and retained customer.

We resolve any issue smoothly, with transparency

When issues arise, we know that it’s how they are handled that really counts. With our experience, great people and resolution process, we are confident that every issue will be resolved smoothly and with transparency, resulting in a positive experience for you and your customer.

Get Started

Please complete the contact form below and one of our Planeteers will get back to you as soon as possible.

    Put your brand in hands you trust.

    We have been where you are, and with over 10 years of experience we understand your fulfilment challenges.

    We deliver an end-to-end order fulfilment solution for ecommerce and product-focused businesses, enabling you to grow both locally and internationally.

    We pride ourselves on our level of service, partnering with our clients to provide tailored fulfilment solutions that allow you to focus on your brand and deliver an excellent customer service.

    Our team and technology will seamlessly integrate into your business, building relationships with you and your customers and provide you with an effective, end-to-end order fulfilment solution, tailored to your business needs.

    Ultimately, we are here to be your fulfilment partner, enabling you to be even more successful, faster!

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