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Returns Management
Quick, efficient returns for an exceptional customer experience
At ParcelPlanet, we consider returns to be as important as an order. A smooth, hassle-free returns process helps preserve your brand value and increase the likelihood of repeat purchases.
Our returns process is simple. We handle your returns quickly and efficiently, delivering an exceptional customer experience, and providing you with better insights on why the order was returned.
⇒ Easy returns process
⇒ System integration makes it fast
⇒ Attention to detail ensures initial order accuracy
⇒ Excellent packaging reducing order damage
⇒ Reporting on reasons for returns
⇒ Refunds processed quickly or credited
Deliver An Exceptional Customer Experience At Every Touchpoint
Our completely managed returns process minimises your returns and handles them quickly and efficiently.
Minimise returns with 99.72% pick accuracy
Our team strives for 100% picking accuracy, minimising the need for returns. And when they are needed, we handle every one quickly and efficiently to ensure a quality customer experience.
Don’t allow returns bring on headaches for you
Nobody likes returns. Customers don’t like the disappointment and hassle of having to send their order back, and you certainly don’t like the hassle they create internally.
Unfortunately, returns are an unavoidable part of doing business, and a crucial element of the fulfilment process. We deliver quick and efficient returns management so you can get on with focusing on your business.
Returns management is important to customers
In one customer survey, 92% of customers said that the range of return options is an important consideration in their purchasing decision. We help you to deliver on their expectations.
Careful packaging avoids any damage to goods
We pay great attention to packaging your orders and ensure that all packaging is appropriate for the product being shipped.
If there ever is a problem with a damaged item, our software’s unique barcoding features allow us to process these returns quickly and accurately, replacing the order or crediting the customer – smooth and seamless!
Frequently Asked Questions
Have you checked our FAQs page? Find out about same day delivery, own-brand boxes, and custom requests on our Frequently Asked Questions page here.
Got Questions?
enquiries@parcelplanet.com
Ireland
Unit 44 Robinhood Industrial Estate
Robinhood Road
Dublin 22
D22 W5T1
Republic of Ireland
United Kingdom
Units 2F-2G,
Mucklow Park, Battery Way,
Birmingham, West Midlands
B11 3RE
United Kingdom
