Returns Management

Quick, efficient returns for an exceptional customer experience

At ParcelPlanet, we consider returns to be as important as an order. A smooth, hassle-free returns process helps preserve your brand value and increase the likelihood of repeat purchases.

Our returns process is simple. We handle your returns quickly and efficiently, delivering an exceptional customer experience, and providing you with better insights on why the order was returned.

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Easy returns process

System integration makes it fast

Attention to detail ensures initial order accuracy

Excellent packaging reducing order damage

Reporting on reasons for returns

Refunds processed quickly or credited

Deliver An Exceptional Customer Experience At Every Touchpoint

Our completely managed returns process minimises your returns and handles them quickly and efficiently.

Minimise returns with 99.72% pick accuracy

Our team strives for 100% picking accuracy, minimising the need for returns. And when they are needed, we handle every one quickly and efficiently to ensure a quality customer experience.

Don’t allow returns bring on headaches for you

Nobody likes returns. Customers don’t like the disappointment and hassle of having to send their order back, and you certainly don’t like the hassle they create internally. 

Unfortunately, returns are an unavoidable part of doing business, and a crucial element of the fulfilment process. We deliver quick and efficient returns management so you can get on with focusing on your business.

Returns management is important to customers

In one customer survey, 92% of customers said that the range of return options is an important consideration in their purchasing decision. We help you to deliver on their expectations.

Careful packaging avoids any damage to goods

We pay great attention to packaging your orders and ensure that all packaging is appropriate for the product being shipped.

If there ever is a problem with a damaged item, our software’s unique barcoding features allow us to process these returns quickly and accurately, replacing the order or crediting the customer – smooth and seamless!

Get A Quote

Fill in some details, and one of our Planeteers will get back to you with a tailored quote for your business.

    Put your brand in hands you trust.

    We have been where you are, and with over 8 years of experience and over 600 clients we understand your fulfilment challenges.

    We deliver an end-to-end order fulfilment solution for ecommerce and product-focused businesses, enabling you to grow both locally and internationally.

    We pride ourselves on our level of service, partnering with our clients to provide tailored fulfilment solutions that allow you to focus on your brand and deliver an excellent customer service.

    Our team and technology will seamlessly integrate into your business, building relationships with you and your customers and provide you with an effective, end-to-end order fulfilment solution, tailored to your business needs.

    Ultimately, we are here to be your fulfilment partner, enabling you to be even more successful, faster!

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